MagicOptix

Privacy

Privacy Policy

What MagicOptix collects across the portal, desktop app, licensing, usage metering, and support diagnostics.

Last updated: July 20, 2026

Summary

MagicOptix collects account, license, device, and execution metadata needed to provide access, enforce plan limits, and support the desktop product. Detailed diagnostics are sent only after explicit user confirmation.

1. Data We Collect

  • Account data: email address, display name, authentication state, verification status, and security settings.
  • License and billing data: license keys, plan, subscription or order references, invoices, usage period, and entitlement limits.
  • Checkout consent evidence: accepted terms version and wording, timestamp, plan, billing jurisdiction, and limited technical context such as IP address and browser user-agent.
  • Device data: desktop device identifier, machine name, platform, app version, active device status, and related license binding.
  • Execution metadata: execution id, workflow, source, status, row counts, success/error counts, duration, app, design type, template count, template labels, timestamps, and billing state.
  • Support diagnostics: only after user confirmation, diagnostic reports may include runtime logs, local paths, result references, execution summaries, request snapshots, and error context.

2. Why We Use This Data

  • To authenticate users and keep accounts secure.
  • To provide access to the desktop app, customer portal, license management, and device control.
  • To enforce plan limits and usage metering when metering is enabled.
  • To provide customer support, investigate failures, and improve workflow reliability.
  • To maintain billing, audit, security, and operational records.

3. What Is Not Automatically Uploaded

  • MagicOptix does not automatically upload your complete PSD, AI, CSV, image, font, or output files as part of normal execution metering.
  • Detailed diagnostics are sent only after you click the diagnostics support action and confirm the upload.
  • Diagnostic reports may still include references to local files, paths, logs, result metadata, and row data if needed to investigate the selected execution.

4. Sharing and Processors

  • MagicOptix may use infrastructure, email, payment, authentication, and hosting providers to deliver the service.
  • Support diagnostic data may be accessed by authorized support or engineering personnel when needed to investigate an issue.
  • We do not sell customer diagnostic data.

5. Retention

  • Contractual checkout consent evidence is retained for at least three years, or one year after the related subscription ends, whichever is later. Longer legal, tax, accounting, dispute, or legal-hold periods may apply.
  • Checkout IP addresses and browser user-agent values are removed after 180 days by default while the consent wording, timestamp, plan, jurisdiction, and terms version remain available as contractual evidence.
  • Account, license, billing, audit, and usage records are kept only as long as needed to provide the service, comply with legal obligations, and resolve disputes.
  • Diagnostic reports should be kept only as long as useful for support, product reliability, or customer follow-up.
  • Local desktop logs and results may remain on your machine unless cleared by the user or by the app workflow.

6. Your Choices

  • You can choose whether to send detailed diagnostics to support.
  • You can contact MagicOptix to request information about your account data, subject to verification and applicable law.
  • Some data is necessary to operate paid access, enforce license limits, provide support, and protect the service.

7. Contact

  • For privacy questions, contact hello@magicoptix.com.
  • This policy should be reviewed and adapted before commercial launch to include final company identity, legal address, regional privacy rights, data retention periods, and processor details.